Great business, more often than not, concerns speaking to the right people about something that matters. Both to you, and to them – the secret is finding a contextual medium that helps you get ideas across, with no mud in the waters.
There’s a collection of methods to explore for fast, appropriate dialogue in your organisation. However, you’ll need to convince staff and peers that one or the other is the best platform for what’s to come. That’s why we’ve made this handy reference for the types of IT communication you’ll be paying attention to:
For a more timeless type of chatter – the sort where you hear another voice – we recommend VoIP. This system replaces your phone line, which can be crackly and at risk of downtime from the telecoms provider. VoIP works via an internet connection, proving itself clearer and more reliable when you have a burning question to field.
There are costs associated with the set-up, obviously, but it’s far cheaper to operate over time, as you’ll never eat into a telephone charge. That also negates the pricey fees of international calls, providing your contact has VoIP too. Voice-to-voice is still the best option when you want a personal, in-depth chat, and an instant take of how someone’s responding.
Are your internal comms failing?
Often, a regular email service isn’t good enough for SMEs and large organisations. Just think – you only have the basic encryption of a domestic user, whilst staying stuck on a bland, non-tailored template that doesn’t mirror your business characteristics. Plus, there’s the hassle of running and maintaining the servers with on-site hardware. A hosted email solution is superior in every respect.
What is it? Well, it’s a ‘premium’ internet tool that tags onto your hosted web domain. Companies such as Focus can power your email functionality from afar, using remote backups and solid encryption techniques to protect your data as it moves around each string of conversation.
There are loads of features to explore, such as larger attachment allowances, folder management and filters that highlight contacts from a particular department or proximity. We’d say any team of 10+ people is going to gain enormous advantages from hosted emailing.
For the younger members of a workforce – as well as more mature colleagues who are open to new tech platforms – instant messaging has the edge for speed, transparency and attractive layouts.
We engage with these tools because they are built with care for how we share and interact in the corporate hierarchy. Interns, for instance, can have closed IM groups, just like the sales group or marketing team who need to feel as if they’re part of a tribe. But above them (in the same UI), management can set tasks, meetings, deadlines and notifications to bolster their progress. It’s all there, for everyone to view – an end to messy email streams involving a wide range of recipients.
Whether you choose Slack, Jabber or a number of great competitors, it’s vital to have an IT professional that can guide you to the right decision. And that goes for any of the solutions we’ve talked about here…
Focus will be the right hand of your digital communications strategy. Our service packages include all of the above: take them on one at a time, or mix and match several methods until you’re happy. Get in touch now for a bright, no-holds barred discussion on the words, links and messages you rely on.